Last updated: September 29, 2026

Where We Ship

GreenLight ships orders only to addresses within the United States. We may restrict certain destinations based on carrier service, product restrictions, or other requirements.

We do not ship any products internationally, including jerky, stickers, and apparel. Orders with shipping addresses outside the United States cannot be placed through our website.

Shipping Charges

Shipping is a flat rate based on what is in your order:

Stickers and apparel only (no jerky): Free

Orders with jerky, pre-discount merchandise subtotal under $46.00: $7.00

Orders with jerky, pre-discount merchandise subtotal of $46.00 or more: $10.00

Apparel always ships free because shipping is included in the price of apparel purchased through our website. For any order containing jerky, the shipping tier is determined by the total retail price of the merchandise in the cart before discounts, taxes, and shipping. Discounts do not reduce the merchandise subtotal used to determine the shipping tier. The applicable shipping charge will be shown at checkout. Orders shipped by GreenLight are sent through the U.S. Postal Service (USPS).

Rates, carrier services, thresholds, and promotional shipping offers may change as carrier pricing and fulfillment needs change. The amount shown and accepted at checkout controls for that order.

Order Processing

We aim to process in-stock jerky and sticker orders promptly, generally within 1-3 business days. Launches, holidays, new flavor drops, unusually large order volume, weather, or other operational issues may extend processing time. Apparel follows a separate timeline, described below.

Business days generally exclude weekends and federal holidays. An order is not considered shipped until it has been accepted by the carrier or otherwise entered the carrier network.

Sticker-Only Orders

Sticker-only orders ship free as standard First-Class Mail letters in a protective, rigid mailer.

Letter mail does not include tracking. We cannot provide a tracking number, confirm delivery, or trace a sticker-only order once it has been mailed, and GreenLight is not responsible for letter mail lost or delayed by the postal service. If you would like tracking, any order that includes jerky or apparel ships with tracking.

If your sticker-only order has not arrived within 10 business days after we notify you that it has shipped, contact us with your order number and shipping address. We will confirm the address and may, at our discretion, send a replacement.

Apparel and Merchandise Orders

Apparel and certain merchandise are printed on demand and shipped directly by our third-party print and fulfillment partner, not by GreenLight. Shipping for these items is included in the item price, so they ship free.

Because these items are made to order, they generally take longer to process than jerky or stickers. If your order includes apparel along with jerky or stickers, the apparel will ship separately, may arrive on a different day, may be sent by a different carrier, and will have its own tracking information.

Made-to-order items cannot be returned or exchanged for size or preference, so please review size charts before ordering. If an item arrives damaged, defective, or misprinted, or you receive the wrong item, contact us promptly with your order number and photos, and we will work with our fulfillment partner on a replacement or refund.

Delivery Estimates

Delivery time depends on destination, carrier, service level, and conditions outside GreenLight’s control. Any estimated delivery date shown at checkout or in tracking information is an estimate rather than a guarantee.

Carrier delays may occur because of weather, peak-season volume, transportation disruptions, address problems, or other events. Once a shipment is in the carrier network, the carrier’s tracking information is generally the best source for current transit status.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible using the customer-service contact information on our website and include your order number. We will try to help, but we cannot guarantee changes or cancellations after fulfillment has begun or a shipping label has been created.

If an address correction causes a carrier fee, return-to-sender charge, or reshipment cost, we may require payment of the additional shipping cost before reshipping, except where the error was ours.

Incorrect Addresses, Refused Packages, and Returned Mail

Customers are responsible for providing a complete and deliverable shipping address. Orders returned because of an incorrect address, refused delivery, unclaimed package, or similar customer-side issue may require payment of additional shipping charges before reshipment.

For food products, whether a returned package can safely be reshipped or refunded depends on the circumstances. We will evaluate returned food shipments case by case and in accordance with applicable law.

Lost, Stolen, or Missing Packages

This section applies to tracked shipments. Sticker-only orders ship without tracking; see Sticker-Only Orders above. If tracking shows no delivery and the package appears lost in transit, contact us so we can review the shipment and, when appropriate, work with the carrier. Carrier investigations can take time and may require customer cooperation.

If tracking shows a package as delivered but you cannot locate it, first check the delivery area, household members, neighbors, parcel lockers, and any carrier delivery notes. Then contact the carrier and GreenLight promptly. Remedies for verified missing deliveries are handled based on the facts, carrier records, and applicable law.

Damaged, Incorrect, or Compromised Food Orders

Do not consume jerky from a package that arrives open, unsealed, visibly contaminated, swollen, or materially damaged in a way that could affect food safety.

If your order is damaged, incorrect, or has a quality concern, contact us promptly. Please keep the product and packaging until we respond, and be prepared to provide your order number, photographs, and any lot or best-by information visible on the package. These details help us investigate production and shipping issues.

Because food products cannot ordinarily be restocked after delivery, we generally do not accept routine returns of jerky. For verified issues, we may provide a replacement, refund, credit, or other appropriate remedy subject to applicable law.

Hot Weather and Storage After Delivery

Jerky is shelf-stable when unopened and handled as directed on the package. After delivery, customers are responsible for retrieving shipments within a reasonable time and storing products according to package instructions. Prolonged exposure to extreme heat, moisture, direct sunlight, or damaged packaging can affect product quality.

Contact Us

For shipping questions, order problems, or delivery concerns, use the customer-service contact information or contact form published on the GreenLight Jerky website and include your order number when available.